Privacy Policy

EVT Marketing Pty Ltd (EVT, we, us or our) respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

This Privacy Policy explains how we collect, hold, use and disclose personal information, how you can access or correct your information, and how you can make a privacy complaint.

1. Personal information we collect

The personal information we collect depends on how you interact with us. It may include:

• your name, business email address, telephone number, job title and company;
• information you provide in an enquiry, request, survey, registration or other communication;
• information relating to services, programs, events, travel or rewards that you ask us to provide;
• marketing preferences and records of communications with you;
• website usage information such as IP address, approximate location, browser and device information, pages viewed, referring pages, dates and times of visits, and interactions with website forms; and
• any other personal information you choose to provide to us.

Please do not provide sensitive information through our website unless we specifically request it and explain why it is required.

2. How we collect personal information

We generally collect personal information directly from you when you:

• submit a website form;
• contact us by email, telephone or another communication channel;
• request information, download content, register for an event or ask us to contact you;
• engage us or discuss a potential engagement; or
• otherwise interact with us.

We may also collect information automatically when you use our website through cookies, analytics tools, server logs and similar technologies. In some circumstances, we may receive personal information from a client, business partner, service provider, publicly available source or another person where it is lawful and appropriate to do so.

3. Why we collect, hold, use and disclose personal information

We may handle personal information to:

• respond to enquiries and communicate with you;
• assess your needs and provide proposals, services, programs, events, travel arrangements, rewards or other requested assistance;
• provide requested downloads, updates and marketing communications;
• manage client, supplier and business relationships;
• operate, maintain, secure and improve our website, systems and services;
• understand website usage and measure the effectiveness of our communications;
• prevent fraud, spam, misuse and security incidents;
• meet legal, regulatory, insurance and record-keeping requirements; and
• protect our rights, property, people and legitimate business interests.

If we are unable to collect information reasonably required for these purposes, we may not be able to respond to an enquiry or provide the requested service.

4. Direct marketing

Where permitted by law, we may use your contact details to send information about EVT, our services and relevant industry updates. We will provide a simple way to opt out of electronic marketing communications.

You can unsubscribe at any time by using the unsubscribe facility in the communication or by contacting us at hq@evtmarketing.com.au. We will action an opt-out request within a reasonable period and will not charge you for doing so.

5. Cookies and website analytics

Our website uses cookies and similar technologies to operate the site, understand how it is used and improve performance. We currently use Google Analytics and Vercel Analytics. These services may collect information such as a device or browser identifier, IP-derived approximate location, browser and device information, pages viewed, referral information and interaction events.

Google Analytics uses cookies and related identifiers to distinguish users and sessions. You can manage or block cookies through your browser settings and may use Google's browser add-on to opt out of Google Analytics. Blocking some technologies may affect how parts of the website function.

We do not intend to send the names, email addresses, telephone numbers or message contents entered into our forms to Google Analytics.

6. Who we disclose personal information to

We may disclose personal information where reasonably necessary to:

• our employees, contractors and related service teams;
• technology, hosting, analytics, customer relationship management, communications and email service providers, including Vercel, Google Analytics, Pipedrive and Resend;
• advisers such as legal, accounting, insurance and technology advisers;
• suppliers and delivery partners involved in providing a requested service; and
• government agencies, regulators, courts, law-enforcement bodies or other parties where disclosure is required or authorised by law.

We do not sell personal information.

7. Overseas handling of personal information

Some of our technology and service providers operate outside Australia or use infrastructure located in other countries. As a result, personal information may be processed or stored overseas, including in the United States and other countries in which those providers or their subprocessors operate.

Where required by law, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements. The countries involved may change when providers update their infrastructure or subprocessors. You may contact us for current information about likely overseas locations relevant to your personal information.

8. Storage, security and retention

We may hold personal information electronically and, where required, in physical records. We take reasonable technical and organisational measures designed to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

No internet transmission or storage system is completely secure. We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to manage our business relationships, or to meet legal, accounting and record-keeping requirements. When information is no longer required, we take reasonable steps to destroy it or de-identify it, subject to applicable legal requirements and backup processes.

9. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact us using the details below. We may need to verify your identity before acting on the request. We will respond within a reasonable period. If applicable law permits us to refuse access or correction, we will explain the reason unless it would be unreasonable or unlawful to do so.

10. Privacy complaints

If you have a concern or complaint about how we have handled personal information, please contact us using the details below and provide enough information for us to investigate. We will acknowledge and assess the complaint and aim to respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

11. Data breaches

We maintain processes for responding to suspected data breaches. Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

12. Third-party websites

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of those websites. You should review the privacy policy of any third-party website you visit.

13. Changes to this policy

We may update this Privacy Policy when our practices, services, technology or legal obligations change. The current version will be published on this page with its effective date.

14. Contact us